Privacy Policy

Last updated: [20 October 2024]

At Al Ghaf Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect and process the following information from you:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address, and other contact details when you register, make a purchase, or contact us.
  • Payment Information: Credit card or other payment details when you make a purchase on our platform. This information is securely processed by third-party payment processors.
  • Order Information: Details about your orders, such as the products you purchase, and shipping and tracking information.
  • Vendor Information: For Sellers, we may collect business details including company name, VAT number, product listings, and other relevant business information.
  • Automatically Collected Information: IP address, browser type, operating system, and website usage data when you visit or interact with the site. We use cookies to enhance your browsing experience and to collect this data.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To Process Transactions: To facilitate your purchases, handle payments, and deliver products.
  • To Improve User Experience: To personalize and enhance your experience on Al Ghaf Shop, including showing relevant products and suggestions.
  • To Communicate: We may use your contact information to send you order confirmations, updates, newsletters, or customer support-related information.
  • To Enforce Terms and Conditions: To ensure that all users, including sellers and buyers, comply with our terms and policies.
  • For Analytics: To analyze how users interact with our website and improve its functionality and user experience.
  • For Legal Obligations: To comply with laws and regulations, including maintaining financial records and complying with tax obligations.

3. How We Share Your Information

We may share your personal information in the following cases:

  • Service Providers: We may share information with trusted third-party service providers to help us operate our business, including payment processors, shipping partners, and IT service providers.
  • Vendors/Sellers: When you place an order from a Seller on Al Ghaf Shop, we will share necessary information (such as shipping details) with the Seller to complete the transaction.
  • Legal Compliance: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of Al Ghaf Shop, your information may be transferred as part of the business assets.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

5. Your Data Protection Rights

As a user of Al Ghaf Shop, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete personal information.
  • Deletion: You can request deletion of your personal data under certain circumstances, such as if it is no longer necessary for the purposes it was collected.
  • Objection: You can object to the processing of your personal data under certain conditions.
  • Portability: You can request that we transfer your data to another organization or directly to you.

To exercise any of these rights, please contact us at support@alghaf.shop. We may need to verify your identity before processing your request.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

7. Use of Cookies

We use cookies and similar tracking technologies to improve your browsing experience and understand how you interact with our website. Cookies are small files stored on your device that help us recognize you on future visits. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. Clicking on those links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Al Ghaf Shop
Email: support@alghaf.shop