Terms and Conditions for Sellers

Introduction

Welcome to Al Ghaf Shop Marketplace. These Terms and Conditions govern the relationship between Al Ghaf Shop and the vendors (“Sellers”) who register to sell their products on our platform. By registering as a Seller, you agree to the following Terms and Conditions. Please read them carefully before listing your products.

1. Registration and Account Setup

  • Eligibility: To become a Seller on Al Ghaf Shop, you must be a legally registered business or individual authorized to conduct business in the UAE.
  • Account Information: You agree to provide accurate and up-to-date information during registration. This includes your business name, contact details, VAT number (if applicable), and any other relevant information requested by Al Ghaf Shop.
  • Approval Process: All seller accounts are subject to approval by Al Ghaf Shop. We reserve the right to reject any registration request that does not meet our criteria.

2. Product Listings and Content

  • Product Accuracy: Sellers are responsible for ensuring that all product descriptions, images, prices, and other information are accurate, complete, and updated. Misleading or false information is prohibited.
  • Prohibited Products: You may not list or sell illegal, counterfeit, or prohibited products on Al Ghaf Shop. The list of prohibited items includes (but is not limited to) drugs, firearms, counterfeit goods, and stolen items.
  • Intellectual Property: Sellers must have the legal rights to sell the products listed on Al Ghaf Shop. Any breach of intellectual property rights will result in the removal of the product and possible suspension of your account.

3. Pricing and Payments

  • Pricing: Sellers are responsible for setting their own prices for products. Prices must be listed in AED and must include any applicable VAT or taxes.
  • Commission: Al Ghaf Shop charges a commission fee of 10% on each sale made through the marketplace. This commission will be deducted from the total sale amount before payments are made to the Seller.
  • Payments: Payments to Sellers will be made 14 days after the customer receives the goods, to account for any returns. In case of a return, the money will be refunded directly to the buyer, and no payment will be made to the Seller for that transaction.

4. Shipping and Delivery

  • Shipping Responsibilities: Al Ghaf Shop is responsible for arranging shipping and delivery of the products. The Seller must ensure that the product is available and ready for pickup by our designated shipping service.
  • Order Tracking: Al Ghaf Shop will handle the tracking of all orders. Once the product is picked up from the Seller, we will provide the customer with tracking details.
  • Shipping Costs: Al Ghaf Shop will handle shipping fees, and Sellers do not need to calculate or manage shipping charges.

5. Returns, Refunds, and Disputes

  • Return Policy: Al Ghaf Shop provides a return policy for all products sold on the platform. If a customer returns a product, Al Ghaf Shop will handle the return and any necessary refunds. Sellers must ensure products are eligible for returns as per our return policy guidelines.
  • Refunds: If a product is returned, the refund will be issued directly to the customer, and no payment will be made to the Seller for that transaction.
  • Dispute Resolution: In case of any disputes between Sellers and customers, Al Ghaf Shop will be responsible for the final resolution. We will mediate and decide on the outcome to ensure fairness for both parties.

6. Seller Obligations

  • Compliance with Laws: Sellers must comply with all applicable UAE laws and regulations, including those related to consumer protection, taxes, and intellectual property.
  • Customer Service: Sellers are expected to provide professional and courteous customer service. This includes responding to customer inquiries in a timely manner and addressing any issues related to orders or products.
  • Product Availability: Sellers must ensure that products listed on Al Ghaf Shop are available for immediate shipment or pickup. Any out-of-stock items must be promptly removed or marked as unavailable.

7. Al Ghaf Shop’s Rights

  • Platform Management: Al Ghaf Shop reserves the right to monitor and remove any product listings that violate these Terms and Conditions or are deemed inappropriate for the marketplace.
  • Account Suspension: Al Ghaf Shop may suspend or terminate a Seller’s account for violations of these Terms and Conditions, failure to comply with UAE laws, or any other behavior deemed harmful to the marketplace or customers.
  • Platform Changes: Al Ghaf Shop may update or modify the platform, including commission rates, fees, or policies, at any time. Sellers will be notified of significant changes in advance.

8. Intellectual Property and Branding

  • Branding: Sellers are allowed to use their own branding and logos in their product listings. However, they must not misrepresent their association with Al Ghaf Shop or claim any affiliation beyond the platform’s marketplace.
  • Al Ghaf Shop Branding: Sellers may not use the Al Ghaf Shop name, logo, or trademarks without prior written permission for promotional purposes.

9. Liability

  • Product Liability: Sellers are solely responsible for the products they list and sell. Al Ghaf Shop will not be liable for any claims related to product defects, harm, or inaccuracies in product descriptions.
  • Limitation of Liability: Al Ghaf Shop will not be liable for any indirect, incidental, or consequential damages arising from the use of the marketplace.

10. Termination

  • Voluntary Termination: Sellers may terminate their account at any time by notifying Al Ghaf Shop. However, any outstanding orders must be fulfilled, and any fees owed must be paid.
  • Termination by Al Ghaf Shop: Al Ghaf Shop reserves the right to terminate any Seller’s account for violations of these Terms and Conditions or any actions deemed detrimental to the platform.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the UAE courts.

12. Contact Us

If you have any questions or need assistance regarding your Seller account, please contact us at:

Al Ghaf Shop
Email: support@alghaf.shop