Shoppers Terms and Conditions

Introduction

Welcome to Al Ghaf Shop, an ecommerce platform based in the UAE, offering a wide range of genuine products.
By using our website and services, you agree to the following Terms and Conditions. Please read them carefully
before making any purchase.

1. General Terms

By accessing or using the Al Ghaf Shop website, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree to these terms, you may not use our services.

2. Eligibility

You must be at least 18 years old to use our services. By agreeing to these Terms and Conditions, you confirm that
you are at least 18 years old and have the legal capacity to enter into binding agreements.

3. Products

Al Ghaf Shop is committed to offering only genuine and authentic products. However, we do not guarantee that product
descriptions or other content on our site are 100% accurate, complete, or error-free. If a product purchased from
Al Ghaf Shop is not as described, your sole remedy is to return it in unused condition for a refund or exchange,
subject to our Return and Refund Policy.

4. Pricing and Payment

  • Prices: All prices listed on the website are in AED (United Arab Emirates Dirham) and are inclusive of VAT where applicable.
  • Payments: We accept payments through secure methods, including credit cards, debit cards, and other payment gateways available on the site. All payments must be made in full at the time of purchase.
  • Errors: In case of an error in pricing or product details, Al Ghaf Shop reserves the right to cancel any order. If a payment has already been made, a full refund will be issued.

5. Shipping and Delivery

  • Delivery Time: Delivery times may vary depending on the location and the product ordered. Al Ghaf Shop will make every effort to ensure timely delivery but does not guarantee a specific delivery timeframe.
  • Shipping Charges: Shipping fees will be calculated at checkout based on the delivery address and size of the order.
  • Customs and Duties: Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

6. Return and Refund Policy

  • Returns: If you are not satisfied with your purchase, you may return the item within 14 days of receipt, provided it is in its original packaging, unused, and accompanied by proof of purchase.
  • Refunds: Refunds will be processed within 14 business days of receiving the returned product. Shipping fees are non-refundable.
  • Exceptions: Certain products such as perishable goods, personal care items, or custom-made products are non-returnable.

7. Privacy Policy

Your privacy is important to us. By using Al Ghaf Shop, you consent to the collection and use of your information
as outlined in our Privacy Policy. We will not share your personal data with third parties except as required by law or as part of the transaction process.

8. User Conduct

As a user of Al Ghaf Shop, you agree not to:

  • Use the site for any illegal purposes.
  • Misrepresent your identity.
  • Post false or misleading reviews or comments.
  • Attempt to interfere with the website’s security features or operational systems.

9. Intellectual Property

All content on Al Ghaf Shop, including logos, graphics, images, and text, is the property of Al Ghaf Shop and is protected by copyright laws. You may not use, reproduce, or distribute any content without written permission.

10. Limitation of Liability

Al Ghaf Shop will not be liable for any damages arising from the use or inability to use the products or services offered on the website. Our total liability in any event will not exceed the amount you paid for the product or service in question.

11. Changes to Terms and Conditions

We may update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website signifies your acceptance of the updated terms.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the UAE.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Al Ghaf Shop
Email: support@alghaf.shop